5+ years of experience in community management, program management, customer marketing, advocacy, or digital engagement — ideally within enterprise B2B SaaS
Experience operating in large, matrixed organizations with globally distributed collaborators and cross-functional partners
Comfortable using AI-powered tools to improve efficiency, insight generation, and execution across community programs, reporting, and operational workflows
Demonstrated success managing community programs that support complex product portfolios or technical user bases
Experience managing, moderating or supporting online communities
Strong program and project management skills with the ability to drive initiatives from concept through execution
Ability to analyze engagement and business performance metrics and translate insights into clear, data driven stories that influence collaborators and drive actionable improvements
Demonstrated cross functional collaboration experience with Product, Marketing, Customer Success, or Support teams, with comfort influencing collaborators across organizations to drive alignment and outcomes
Excellent written and verbal communication skills, with comfort engaging technical audiences
Highly organized, proactive, curious and comfortable navigating ambiguity within enterprise-scale initiatives

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