Upholds and enforces ESA standards and policy compliance at the hotel level.
Completes competitive surveillance (Sales Drive Bys)
Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.
Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.
Performs duties in all aspects of hotel operations as needed
Provides team members with the necessary tools and supplies to perform their jobs.
Directly manages an Assistant General Manager / Team Leader.
Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.
Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.
Efficiently manages rooms to keep all guest rooms in service.
Completes daily room and Guest Ready room inspections.
Ensures bank deposits are completed in accordance with company policy
Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.
Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.
Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.
Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.
Ensures purchases made are within budget and by approved vendors
Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders.
Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
Reviews in-house rates.
Manages ESA Brand Standards and processes while pursuing continuous improvement.
Adheres to federal, state and local employment related laws and regulations.