1784 Program Specialist jobs in Cincinnati,OH

High School diploma or GED.
2-3 years of experience in customer service or support, preferably in a customer-facing role.
Excellent verbal and written communication skills in English.
A passion for customer service and going above and beyond to exceed expectations.
Strong problem-solving skills and the ability to handle ambiguous situations with confidence.
Skilled at listening, engaging, and building rapport with customers.
Professional demeanor when interacting with both customers and peers.
Proven track record of meeting and exceeding performance goals.
Ability to multitask and prioritize in a fast-paced environment.
Self-motivated with the ability to work independently.
Patience and empathy when addressing complex customer issues.
Willingness to appear on live video calls with coworkers.
Typing speed of at least 42 WPM with 96% accuracy.
Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods.
Competitive pay: $17.31/hour
Full-time hours: 40-hour work week with consistent shifts.
100% paid training to ensure you're set up for success.
Comprehensive benefits: Medical, dental, vision, and life insurance available after your first full calendar month.
Referral program: Earn $20 on every paycheck for each person you refer who is hired, with no cap on payouts.
Discounted T-Mobile plans: Enjoy a $25/month plan for unlimited talk, text, and data. You can sign up for up to 5 lines at the same rate—perfect for your whole family!
Opportunities for growth: We prioritize internal advancement and professional development.
Work from home: Enjoy the benefits of working remotely—save time, money, and contribute to a greener environment.
Private Workspace: A quiet, dedicated workspace with no distractions.
Ergonomics: A comfortable desk setup with all necessary equipment.
Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely.
Communication: Strong verbal and written communication skills, especially in virtual settings.
Adaptability: The ability to quickly adjust to new processes, tools, and technologies.
Connection: Must be hardwired; Wi-Fi is not acceptable.