1473 Project Desk Analyst jobs in Cypress,TX

High School Diploma/GED
5+ years of relevant experience in Assembly of Rotating Equipment in a manufacturing environment
Skilled in interpreting technical assembly instructions, building methods, and sequencing of core compressor internals and auxiliaries
Ability to inspect, repair, replace, install, and maintain mechanical components and assemblies for gas turbines and compressor packages
Ability to use micrometers, indicators, hand tools, air grinders, and overhead lifting devices

Customer Service Analyst

The Timken Company

Houston, TX 77084

Associate's degree in business-related field required, Bachelor's degree preferred.
Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
Experience interpreting technical drawings, part catalogs, and specification sheets
Strong written and verbal communication skills with customer facing experience
Skilled in all MS Office products
Working knowledge of ERP systems, preferably Epicor
Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.