Self-motivated and proactive in identifying and solving problems independently.
Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
Solid understanding of service management principles, ITIL, or equivalent frameworks.
Experience with process improvement and systems development, particularly through automation to streamline workflows.
Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
This role requires travel to different sites.
Excellent leadership and interpersonal skills to foster collaboration across global teams.
Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
Proven experience managing global technical teams and supporting enterprise network deployments and operations.
Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

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Quality Assurance Specialist (6 Months Register)

Defense Logistics Agency

Columbus, OH 43213

$52,132-$67,776/yr

Onsite

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Fair Labor Standards Act (FLSA): Non-Exempt
Education: Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.
The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.
Benefits
Experienced resolving questions of basic QA and technical equipment support methods of product/process characteristics.
Position requires DoD Acquisition Engineering & Tech Management (N)/ETM, Foundational certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
C. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. In addition to meeting the Basic Contracting Requirement above, to qualify for the GS-07 grade level, specialized experience must be at the GS-5 grade level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including minimum qualifications and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
Ability to perform projects including solving problems from established methods, procedures, or precedents of unknown factors and relationships that are mostly factual in nature.
Trained in fact finding or investigative techniques, skills to develop, analyze, and evaluate facts relative to unsatisfactory conditions or trends and to prepare documented reports of findings.
Quality Assurance Specialist
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment.
Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test.
B. Have at least one full year of graduate level study, or possess a master's or Ph.D., with major study in quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical science, textiles, or other closely related fields to the position. One academic year of graduate education is considered to be the number of credit hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement.
Pre-Employment Physical: Not Required
Understanding techniques, regulations, and requirements related to Quality Assurance (QA) functions to plan and perform a variety of assignments.
Bargaining Unit Status: Yes
A. Have a bachelor's degree from an accredited educational institution with major study in quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or another field related to the position AND meet Superior Academic Achievement (SAA) based on ONE of the following: (1) class standing (upper third standing in graduating class); -OR- (2) grade-point average (2.95 or higher overall or over the last two years of bachelor's degree -or- 3.45 in my major field or over the last two years in my major); -OR-(3) election to membership in a national scholastic honor society.
Skilled in interpreting, explaining, and applying technical requirements and specifications to quality problems involving product inspections or investigations.
Additional information
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.
Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
Must be a U.S. citizen
Tour of Duty: Flexible
Review our benefits
Recruitment Incentives: Not Authorized
Security Requirements: Non-Critical Sensitive
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For selected applicants new to Federal civilian service, this position does not meet the regulatory requirements for an advanced in hire rate, therefore, pay will be set at the Step 1 of the applicable rate range. For selected applicants who are current Federal civilian employees or have prior Federal civilian service, pay will be set in accordance with applicable pay setting laws, regulations, policies and guidance.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Employees in drug testing designated positions are subject to random drug testing.
D. Have less than the full amount of graduate education described in \"B\" and less than the amount of experience described in \"C,\" but have a combination of the type of graduate education described in \"B\" and the type of experience described in \"C.\" COMBINATION OF EDUCATION AND EXPERIENCE: If you do not qualify based on education or experience alone, you can combine your education and experience by converting each to a percentage and then adding the percentages.(If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.) For GS-7: To calculate your percentage of graduate education divide the number of graduate semester hours by 18. Refer to the qualification requirements above for a description of the type of experience that is considered qualifying. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. GS-07: Requires 12 months of specialized experience as described in \"C\" above. Now add your percentages of education and experience. The two percentages must total at least 100% for you to qualify under the combination of education and experience.
Drug-Free Workplace Policy