776 Quality Analyst jobs in Burleson,TX

Bachelor's degree in marketing, behavioral science, business, human‑centered design, or a related field, or equivalent experience.
3 years of experience in quantitative research, customer insights, service design, or related disciplines.
Experience with mixed methods research and integrating qualitative and quantitative research together.
Experience conducting advanced analytics with survey data.
Proficiency with research tools such as Qualtrics, UserTesting, or similar platforms, and research communities.
Customer journey and service design principles
Familiarity with airline operations and customer touchpoints
Strong communication, presentation, and storytelling skills
Project management and stakeholder collaboration
Data visualization and insight reporting

Call Center Customer Service Rep

Adecco

Fort Worth, TX 76137

Minimum of 2 years of customer service experience in a fast-paced, high-volume environment
Strong computer literacy with proficiency in Microsoft Outlook, Word, and PowerPoint
Ability to navigate multiple systems while accurately documenting information
Excellent verbal and written communication skills, including strong grammar
Ability to interact effectively with customers, peers, and management
Demonstrated ability to de-escalate difficult situations, maintain professionalism, handle confidential information responsibly, and thrive in a changing call center environment
Positive attitude with a willingness to receive coaching, learn new skills, and continuously improve performance
Self-motivated, ambitious, and able to work independently while contributing to a team-oriented environment
Must be comfortable working in a virtual setting while onsite during training