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7258 Quantcast jobs in Chicago,IL

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Guest Service Representative

Marriott

Chicago, IL 60629

Onsite

Activate and file room keys
Follow up on any outstanding requests or problems from the previous day and are resolved
Notify Loss Prevention/Security of any guest reports of theft
Complete designated cashier and closing reports in the computer system
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Accept and record wake-up call requests and deliver to appropriate department
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Run and review daily reports/logs
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
Secure payment; verify and adjust billing
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Count bank at beginning and end of shift; secure bank
Comply with quality assurance expectations and standards
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Print contingency lists to have a record of all guests in case of emergency
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
Stand, sit, or walk for an extended period of time
Process all guest requests and relay messages