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Community Manager

WSH Management

Los Angeles, CA 90001

$27-$28/hr

~ 21 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Position Type: Full Time
Job Shift: Day
Location: Los Angeles, CA 90011
Salary Range: $27.00 - $28.00 Hourly
Community Manager of this 57-unit Tax Credit property
Conducting move-ins, move outs, transfers, unit inspections, tax credit certifications, and annual recertification's
Day-to-day operations, including property occupancy, weekly and monthly reports, the consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget
Supervising and developing employees
Self-motivated, have strong attention to detail, and problem-solving abilities
Key Responsibilities: Oversee day-to-day property operations, ensuring consistent implementation of community policies and compliance standards
Prepare and submit weekly and monthly reports, and support the development of the annual operating budget
Manage accounts receivable and payable, including rent collection/processing and timely submission of payables
Supervise and delegate tasks to the Maintenance Technician; monitor work orders, unit turns, and property upkeep
Perform administrative functions such as move-in/move-out processing, resident file management, and applicant interviews from the waiting list
Support residents through the recertification process and address resident concerns in a timely, professional manner
Train and onboard new staff while fostering a positive, collaborative team culture
Monitor community appearance and ensure maintenance issues are addressed promptly
Maximize occupancy, minimize lost rent, and ensure the property operates in the owner's best interest
Carry out additional duties as assigned to support departmental and company objectives
Financial: Daily review of property Yardi dashboard
Review all vacant and available units to ensure timely move ins
Prepare annual budgets and income projections in a timely and accurate manner
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner
Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds
Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in
Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in qualifying and securing future residents
Confirm that leasing staff gather information about market competition in the area and file
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
Represent the company in a professional manner at all the times
Working knowledge of California landlord/tenant law, and common procedures and notices
Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis
Ensure current resident files are properly maintained and in required order
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
Ensure compliance with all applicable affordable housing programs
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities
Conduct quarterly Resident Meetings
Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management
Participate in resident social service programs and/or coordinate resident activities program
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)
Consistently implement policies of the community
Daily review of all emails and respond as necessary within 24 hours
Consistently use successful techniques and company directives to screen, hire, orient and train new personnel
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments
Coordinate maintenance schedule and assignments with Maintenance Supervisor
Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
Ensure all administrative processes involving personnel are handled on a timely basis
Maintain community appearance and ensure repairs are noted and completed on timely basis
Assure quality and quantity of market ready apartments
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance
Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up
Learn and ensure compliance with all company, local, state and federal safety rules
Ensure that unsafe conditions are corrected in a timely manner
Direct staff to follow a “safety first” principle
College degree preferred
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
Minimum of 2 years on-site as an Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s) and/or prior experience as Community Manager
Affordable housing or permanent supportive housing experience required
Achieve Fair Housing certification prior to interaction with prospects or residents
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications
Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business
Knowledge of OSHA laws and regulations
Participate in training to comply with new projects, programs or existing laws
Be able to work evenings and weekends on call as needed
Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community
Comply with expectations as demonstrated in the Employee Handbook
Candidate will be required to pass a background and drug screening