Handle collection efforts of all in-house balances
Other tasks as assigned by the management team
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures
Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards
Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities
Completing all necessary front office daily paperwork
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests
Assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities
Periodic tours of the property to ensure the property is meeting brand standards
Setup, maintain, and takedown of breakfast display in timely manner
The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property
Ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests
Engage in cross training in housekeeping and laundry areas to provide assistance as needed
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas
Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards