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Manager IV, Field Service Engineer (M4)

Applied Materials

Austin, TX 78701

Onsite

Manager IV, Field Service Engineer (M4)
Forecasts financial, manpower, and operational requirements for key businesses
Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements.
Manages local inventories and RMA procedure.
Maintains DSO according to goal.
Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through: - communication of business progress and all related action. - setting goals and controlling achievements. - establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers.
Develop CE skills.
Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service.
Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to: - reduce cycle time - drive continuous improvement of technical performance - empower the work force
Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Applies understanding of the industry and how own area contributes to the achievement of objectives
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Identifies and resolves technical, operational and organizational problems
Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit, department or sub-function
Guides, influences and persuades others internally in related areas or externally
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 10% of the Time
Relocation Eligible: Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
Applied Materials is an Equal Opportunity Employer.