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Senior Manager Service Excellence

Schaumburg,IL

2504 Senior Manager Service Excellence jobs in Schaumburg,IL

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Senior Manager - Regulatory Affairs

Covista

Schaumburg, IL 60193

HybridHealth InsurancePaid Time OffRetirement Benefit

  • Bachelor's Degree required
  • 8+ years minimum years of experience in regulatory assurance, compliance or licensing required.
  • 2+ years of supervisory experience required.
  • Must be familiar with the standards and requirements of multiple state authorizing agencies and institutional / programmatic accreditors.
  • Excellent working knowledge of with MS Word, SharePoint, PowerPoint and Excel a must.
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New, Posted 22 hours ago
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Hotel Guest Service Manager

Courtyard by Marriott

Arlington Heights, IL 60005

$58,000-$60,000/yr
~ 23 min OnsiteUrgently HiringHealth InsurancePaid Time OffRetirement Benefit

  • Wage range $58,000 to $60,000 annual.
  • Hires, trains, schedules, assigns duties and shifts to workers
  • Supervises 1-15 employees in the Front Desk
  • Standing, walking, and various physical demands including lifting up to 50 pounds
  • Must follow proper safety precautions at all times to avoid injuries
  • Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action
  • Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays
  • Maintains front desk coverage at 100% and cover shifts if needed, including audit
  • Patrols public rooms, investigates disturbances, and resolves conflicts
  • Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy
  • Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account
  • Sends out letters of confirmation or returns checks when registration cannot be accepted
  • Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies
  • Develops and maintains guest information files regarding the property, community and surrounding attractions
  • Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup
  • Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns
  • Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction
  • Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries
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New, Posted 1 day ago
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Key Customer Success Manager - Strategic Accounts

LHH US

Chicago, IL 60614

$90,000-$130,000/yr
~ 40 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

  • Bachelor's degree
  • 4+ years in customer success, account management in 3PL or 4PL logistics/supply chain
  • Strong experience managing complex client relationships and influencing senior stakeholders
  • Financial and business acumen with exposure to revenue ownership, forecasting, or account performance metrics
  • Excellent communication skills with a consultative, solutions-oriented approach
  • Hybrid role (4 days onsite in Chicago Central / Lincoln Park)
  • Up to 25% travel (domestic + occasional international)
  • Pay Details: $90,000.00 to $130,000.00 per year
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Senior Research & Development Manager

Kraft/Heinz

Des Plaines, IL 60016

$151,000 bonus
Hybrid~ 28 minFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

  • BS/MS/PhD degree in Engineering, Materials, Chemical or Packaging Engineering preferred or related discipline.
  • Minimum 8 years of R&D; technology development and commercialization experience in packaging and project leadership experience (consumer goods, food & beverage, pharma or similar preferred).
  • Demonstrated experience managing end-to-end development projects, identifying and driving packaging technology initiatives, leading external partnerships, and coordinating cross-functional teams.
  • Demonstrated experience in people management
  • Strong technical knowledge of" materials" (polymers, barriers and additives , etc.) and" manufacturing constraints" , including converting processes (e.g., filling, labeling, molding , injection molding, extrusion blow molding, thermoforming ), bottle closure and dispensing systems .
  • Proven project management/PMO skills; experience with governance, risk management, budget management, and stakeholder reporting.
  • Expert knowledge of design of experiments and statistics; strong technical problem solving.
  • Excellent communication, negotiation and interpersonal skills; ability to influence at all levels.
  • Previous experience leading complex, multisite or global packaging or technology launches.
  • Expert knowledge of sustainable packaging solutions, material/package industry standards and regulations.
  • Experience with pilot line setups and scale-up to industrial production.
  • Willingness and ability to travel up to 25% of the time .
  • Strong technical knowledge of" materials" (polymers, barriers and additives , etc.) and" manufacturing constraints" , including converting processes (e.g., filling, labeling, molding , injection molding, extrusion blow molding ), bottle closure and dispensing systems .
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New, Posted 1 day ago
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Facilities Support Manager - 2nd Shift

Advanced Technology Services

Elk Grove Village, IL 60007

~ 18 min OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • Bachelor's degree or equivalent from a four-year college; or equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
  • Five (5) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations.
  • Maintain all plant utility systems including steam systems, HVAC, waste water, and plumbing by directing maintenance personnel in all aspects of preventative maintenance and repairs.
  • Ability to read and interpret documents such as operating instructions and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees; work with mathematical concepts such as probability and statistical inference; apply concepts such as fractions, percentages, ratios, and proportions to practical situations; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret and give a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must be a team player, organized, self-motivated and able to prioritize. Must have comprehensive computer skills.
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Senior Brokerage Account Manager

Forward Air, Inc.

Des Plaines, IL 60019

$90,000-$100,000/yr
~ 28 min Onsite

  • High school diploma or GED equivalent required
  • 5+ years of experience in transportation, logistics, freight brokerage, or account management, with demonstrated success managing complex or high-value accounts.
  • Strong understanding of freight brokerage operations, including truckload transportation, pricing, carrier sourcing, and market dynamics.
  • Proven ability to develop account strategies, influence cross-functional teams, and lead strategic customer initiatives.
  • Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
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Tax Professional - TurboTax Store

Intuit

Elgin, IL 60123

~ 28 min OnsiteUrgently HiringBilingual PreferredHealth InsurancePaid Time OffRetirement Benefit

  • Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep knowledge of tax law preferred.
  • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes.
  • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds
  • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.
  • Familiarity with Circular 230
  • Must be comfortable working onsite at a TurboTax retail or flagship location, Sunday through Saturday, for a minimum of 20 hours per week.
  • Must reside within the United States.
  • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.
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jobsinlogistics.com

Operations Supervisor

The Timken Company

Downers Grove, IL 60516

$72,000-$95,000/yr
~ 40 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

  • Associates degree or equivalent experience required
  • Bachelor's degree preferred
  • 7 years of supervisor/management experience preferred
  • Experience in manufacturing leadership, including talent and performance management
  • Knowledge of CNC Manufacturing, Shipping, Receiving, and Purchasing
  • Strong mechanical skills and problem-solving capability
  • Knowledge of Lean Manufacturing Concepts
  • OSHA and Safety experience
  • Knowledge of Quality Control
  • Strong computer skills, including Excel, Word, Access, PowerPoint
  • Strong communication and team building skills
  • 5S implementation experience
  • SAP experience preferred
  • Data analysis skills with the ability to collect, organize, interpret, and present insights from complex datasets
  • Proficiency in Microsoft Excel, including formulas, data validation, and reporting
  • Demonstrated problem-solving abilities with a track record of identifying issues, analyzing root causes, and implementing effective solutions
  • Experience leveraging data to support decision-making, process improvements, and business recommendations
  • The pay range for this position is $72,000 to $95,000 annually
  • This full-time position is eligible to participate in the company's short-term incentive program, paid time off, 401k, and comprehensive benefits package including, medical, dental and vision
  • This position may require access to United States export controlled technical data (CTD) and hardware under the Departments of US State (ITAR) and/or Commerce (EAR)
  • Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations
  • Candidate must be authorized to work in the US
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New, Posted 12 hours ago
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Senior General Liability Claims Adjuster - Slip and Fall/Premises

Gallagher Bassett

Rolling Meadows, IL 60008

Remote

  • Jurisdictions: US
  • Licenses: Required
  • Active Adjusters' licenses: Required
  • High School Diploma.
  • Minimum of 5 years related claims experience.
  • Appropriate licensing and/or certification in all states in which claims are being handled.
  • Knowledge of accepted industry standards and practices.
  • Computer experience with related claims and business software.
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New, Posted 14 hours ago
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Stand Manager - 1375 - Warrenville

7 Brew IL Holdings

Warrenville, IL 60555

~ 45 min OnsiteFlexible Schedule

  • The Manager assumes full responsibility for his or her location's growth
  • The Manager is the leader of his or her crew and maintains genuine connections with them and the unique nuances of business at their stand(s).
  • Be proficient in all Brewista and Shift Lead duties and skill sets
  • Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
  • Provide regular feedback to each team member on strengths and areas of growth
  • Work with the crew's needs and availability to create a weekly shift schedule maintaining a low cost of labor while ensuring quick wait times and short lines
  • Monitor and maintain necessary inventory, small wares, and equipment
  • Ensure appropriate cash handling, deposits, and change for the stand
  • Facilitate team bonding and development through regular meetings and events for the Shift Leads and Brewistas
  • Take ownership of solutions
  • Ensure crew is knowledgeable and meeting all health requirements
  • Develop new leaders
  • Implement and communicate directives from upper management
  • Delegate tasks to the leadership team and Brewistas to facilitate efficiency and appropriate development
  • Work a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)
  • Visit the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties
  • Regularly work weekends and be available to work holidays, if necessary
  • Be available by phone or in person to promptly address any needs
  • Create and maintain genuine, uplifting interactions
  • Work carefully and quickly with hot water and coffee, glass bottles, and dairy products
  • Be able to work outside for prolonged periods, in all weather conditions
  • Be able to lift up to 50lbs
  • Be able to stand comfortably for hours at a time
  • Be able to climb a ladder and use a stepladder
  • Be able to stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
  • Safely walk in between and around cars in the drive thru line
  • Safely use a utility knife
  • Operate any position in the stand during peak hours
  • Maintain awareness of the shift's operations while working a position
  • Be able to address operational, procedural, or cultural issues with team members
  • Adapt to problems and implement solutions during stressful situations
  • Effectively manage multiple projects and deadlines
  • Effectively lead and direct multiple personality types under pressure
  • Has proven leadership abilities in a fast-paced environment with 40+ team members
  • Beginner-level proficiency in Microsoft Office Suite
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  1. Schaumburg,IL Jobs
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  3. Senior Manager Service Excellence Jobs

What companies are hiring Senior Manager Service Excellence jobs in Schaumburg,IL?

  1. Covista
  2. Courtyard by Marriott
  3. LHH US
  4. Kraft/Heinz
  5. Advanced Technology Services
  6. Forward Air, Inc.
  7. Intuit
  8. The Timken Company
  9. Gallagher Bassett
  10. 7 Brew IL Holdings

What is the yearly salary range for Senior Manager Service Excellence jobs in Schaumburg,IL?

The yearly salary range is $58000 - $130000.

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