Excellent communication skills
Must be at least 18 years of age
Handle violations of Resort policy, civil laws and undesired conduct
Strong verbal, written and technology skills required
Loss Prevention and/or Plain Clothes Operatives experience
Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
Provide cash escorts for cashiers to/from cash room to their work station
A successful candidate will have experience as a first responder – related experience that best aligns with the day to day operation may include:
Respond to security and emergency calls and prioritize the work in a timely manner
High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant
Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
Documentation and report writing
Investigation skills
Provide accurate information to guests, cast members and vendors seeking directions and hours of operation
Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests
Valid State of Hawaii Guard Card
Self-directed (can complete tasks with minimal follow up/supervision)
Successfully completed basic training in the Military
Provide key assist
Perform general clerical duties using Microsoft Office and other site specific programs
Maintain strong observation skills with high level of detail and scrutiny for entire shift
Hotel/Resort Security Guard/Officer experience
High school diploma or equivalent
As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
Receive, record and secure found property – will also research and respond to guests inquiries for lost property
Conduct interior and exterior Resort foot patrol to identify undesirable conditions
Perform interior and exterior Resort foot patrol to identify undesirable conditions
Keyboarding skills 25 WPM
Issue contractor and visitor badges
Work with state of the art technology to detect and respond to safety systems
Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner
Escort guests and cast members as required to parking lots
A good sense of direction as will learn and memorize Resort layout to include the locations of fire pull stations, fire extinguisher, AED, standpipes and more