4937 Service Representative jobs in Salem,OR

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SR CUSTOMER SERVICE REP

Packaging Corporation Of America

Salem, OR 97301

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Education equivalent to high school diploma required.
Five (5) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

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Work From Home Travel Specialist

Traveling with Michaila

Salem, OR

Remote

New, Posted 1 day ago

Remote Travel Support Specialist Flexible Schedule

Remote Jobs

Salem, OR

RemoteFlexible Schedule

Return-to-Work Specialist

Sedgwick

Salem, OR

New, Posted 1 day ago

Claims Representative

divvyDOSE

Salem, OR

Work at Home Data Entry Agent - Customer Service Representative

USASJB

Salem, OR

Remote Scheduler

Angenex

Salem, OR

Service NOW Administrator

GovernmentJobs.com

Salem, OR

New, Posted just now

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Healthcare Customer Service Representative

TEKsystems

Salem, OR 97301

$19/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Healthcare Customer Service Representative
Medicare Advantage members
Phone-based support
High-volume call center
Accurately interpret benefits and policy provisions
Research and triage member concerns
Advocate for customers by clearly explaining their benefits
Document interactions and outcomes accurately
Navigate multiple computer systems and tools
Meet or exceed call center performance metrics and expectations related to quality, productivity, and customer satisfaction
Collaborate with internal teams and departments as needed to resolve complex member issues
Proven customer service and customer support experience, preferably in a call center environment
Demonstrated call center experience with an understanding of call center metrics and performance expectations
Strong computer literacy and ability to navigate multiple systems and applications simultaneously
Proficiency using Microsoft Windows and Microsoft Office applications
Tech-savvy approach with the ability to quickly learn new systems and tools
Excellent phone etiquette and a consistently professional demeanor
Ability to resolve customer service issues effectively and efficiently
Strong empathy and active listening skills, with a genuine focus on member needs
Customer service–oriented mindset with a commitment to high-quality member experiences
Prior healthcare or health insurance experience, especially with Medicare, is preferred
Experience working in a high-volume call center or customer service department
Comfort working with benefits, coverage, and claims-related information
Ability to manage multiple tasks while maintaining accuracy and attention to detail
Strong verbal communication skills with the ability to explain complex information in simple terms