762 Service Writer jobs in Lockport,NY

Customer Service Representative

Ashley | The Wellsville Group

Batavia, NY 14020

Customer Service Representative
Start at $17.00 per hour
Flexible Schedule: Tuesday - Saturday 9AM - 5PM
Potential to work from home after 90 days
Resolve concerns, managing warranty inquiries, and coordinating solutions across multiple states
Be the heart of our customer experience
Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence
Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions
Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized
Escalate serious issues through the right channels while bringing creative solutions to improve daily operations
Adapt to unique accounts and using your judgment to get things done

Spectrum

Buffalo, NY 14224

Education: High School diploma, GED, or equivalent work experience
Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
Language: Fluent in English.
Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
Valid Driver's license with safe driving record within company standards required.
Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.