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Studio Administrator

Boston Ballet

Boston, MA 02116

$16/hr

~ 34 min OnsiteBilingual Preferred

The Part-Time Studio Administrator is an integral part of the Boston Ballet School (BBS) administration team and provides support on BBS customer service and day-to-day operational needs.
They will primarily work onsite in our Boston and Newton locations.
The Studio Administrator will maintain a positive, comfortable environment in the studio and communicate regularly to the Manager of School Operations and School Program Specialist regarding all operations.
This individual will develop and maintain positive relations with parents and students and assist the BBS team in enrolling and retaining prospective and existing customers.
Availability during weekday evenings and weekend morning/afternoons
Studio Administrators will primarily work onsite at our Boston, Newton, and Brookline locations.
Act as first point of contact to all constituents entering Boston Ballet buildings while maintaining a friendly, welcoming environment.
Maintain positive relations and open communication with parents and students and all Boston Ballet School staff.
Answer phone calls and emails and assist with all school-related questions.
Prepare, schedule, and follow up on all placement/trial classes.
Provide the best possible customer service to families by answering BBS phone lines.
Maintain student attendance records, including recording absences, scheduling make-up classes, and submitting monthly attendance reports.
Assist administrative staff in registration process.
Return phone calls and emails throughout shift and as requested.
Maintain all correspondence as requested by the Manager of Operations and Associate Director.
Collect and record Boston Ballet School tuition for all student and adult programs.
Administer nightly adult classes and process related money.
Assist in all Boston Ballet School related performances and auditions.
Cover other co-workers' schedules when necessary.
Other job-related assignments as required.
Provide support with BBS faculty by setting up computers or checking in before classes begin.
Enter and assist in BBS virtual classes whenever needed to admit students from the waiting room, start class, help troubleshoot issues, or otherwise support students and staff.