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Customer Service Representative

TEKsystems

Winston Salem, NC 27107

$18/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Schedule: Monday - Friday between 8am-8pm EST
Pay Rate: $18/hr
Contract position
This is a fully onsite position in Winston-Salem,NC
Essential Duties and Responsibilities
Assists customers with end of year tax-document inquiries such as status of 1098-T forms
Responsible for achieving high levels of customer service to Tier I; non-loan servicing
Must consistently meet quality standards within the call center
Answer, investigate, and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.). Follow-up as required to ensure customer satisfaction.
Responsible for continually updating personal knowledge of changes to the company products/services, technology, and call center practices and policies
Participate in training to improve skills, performance levels, and overall personal development
Assist other team members in promoting center activities and job knowledge. Work as a team member to improve overall performance
Consistently meet or exceed performance standards for service quality, accuracy, and volume. Work with supervisor to set performance goals and agree on performance improvement methods if required
Consistently meet established policies and procedures relating to standards on shift, break, and meal schedule adherence in order to support the goal of timely customer calls being taken.
Must follow call adherence policy and procedures developed for the call center operation
Must comply with all designated policies and procedures established by the company
Excellent interpersonal and motivational skills
Innovative and self-starter
Ability to work with minimum supervision
Proficient with Microsoft Office software and computer technology
Detail and analytical orientation
Problem-solving and conflict-resolution skills
Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers. Ability to utilize verbal skills to de-escalate highly dissatisfied customers with minimal supervisor intervention.
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Job Type & Location
This is a Contract position based out of Winston-Salem, NC.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D; for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Winston-Salem,NC.
Application Deadline
This position is anticipated to close on Jun 23, 2026.