Proven track record of delivering against SLAs and Service Management targets
Ability to effectively organize, prioritize and execute tasks in a high-pressure environment
Familiarity with IT procurement processes preferred and supporting project implementations
San Francisco Fair Chance Ordinance
Strong customer service orientation, at ease liaising with all levels of the business
Technical knowledge of mobile devices (smart phones, tablets, etc.)
The California Fair Chance Act
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Ability to read and understand technical manuals, procedural documentation and conduct research
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Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc.
Excellent technical knowledge of client computing hardware and software
IT Help Desk/Tecnical Support Analyst
Familiarity with the principles of ITIL Service Management
Including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment
Proven analytical and problem-solving abilities
Extensive support experience with current client computing operating systems and applications
4-5 month Temp Assignment
Pay Rate is $27-$36/hr doe
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment