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Software

Franklin,TN

655 Software jobs in Franklin,TN

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Customer Support Platform Manager

A.O. Smith

Ashland City, TN

Hybrid~ 56 minEducation AssistanceHealth InsuranceRetirement Benefit

  • Bachelor's Degree in related field.
  • 6+ years of experience leading/supervising customer service, contact center, technical support, or customer experience operations.
  • 5+ years of hands-on experience managing customer service technology platforms such as Salesforce, Five9, Genesys, NICE, Amazon Connect, Zendesk, or similar customer engagement solutions.
  • Demonstrated experience leading customer service technology implementations, system enhancements, or digital transformation initiatives.
  • Experience partnering with IT teams to implement customer service systems, integrations, workflow automation, customer routing, and omnichannel support solutions.
  • Strong understanding of contact center operations, customer experience management, workforce management, and customer engagement technologies.
  • Experience evaluating, recommending, and implementing customer-facing technologies such as webchat, SMS/text messaging, AI self-service tools, chatbots, or other omnichannel solutions.
  • Must possess excellent written and oral communication, and presentation skills.
  • Demonstrated people-oriented management experience.
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Operations Manager

Forward Air, Inc.

Nashville, TN

$95,000/yr
~ 31 min Onsite

  • Base Pay: $95,000 annually
  • Incentive Eligible: 10% quarterly
  • Schedule: Monday- Friday 1st shift, may require weekends, holidays, and after-hour support
  • Training: Cross-training with the current Operations Manager through Q4 2026, full ownership beginning q1 2027
  • Lead daily operations across assigned functional areas, shifts, transportation networks, warehouse processes, or value streams to ensure consistent execution of service commitments
  • Drive disciplined execution of operational plans that align with customer requirements, service levels, and broader site or network objectives
  • Serve as the primary operational escalation point for service, quality, throughput, routing, capacity, or execution issues
  • Enforce adherence to standard work, operating procedures, regulatory requirements, and established operating rhythms
  • Own operational KPIs related to safety, quality, delivery, service, cost, and productivity within assigned scope
  • Lead daily, weekly, and monthly performance reviews, using metrics and dashboards to assess results and drive corrective actions
  • Identify, prioritize, and lead continuous improvement initiatives aimed at improving labor efficiency, equipment utilization, throughput, routing efficiency, accuracy, and service reliability
  • Apply structured problem-solving and root cause analysis to eliminate recurring operational or service issues
  • Lead safety culture and performance for assigned areas; reinforce compliance with safety policies, procedures, and applicable regulations (e.g., OSHA, DOT)
  • Ensure quality standards are consistently met through audits, corrective actions, issue containment, and adherence to defined processes
  • Manage workforce planning, staffing levels, scheduling, labor deployment, and productivity targets to align resources with demand fluctuations
  • Monitor variable costs, labor spend, and operational expenses within assigned scope, taking corrective action when needed
  • Support budgeting, forecasting, and financial reviews by providing accurate operational inputs and cost visibility
  • Drive cost awareness and financial discipline across Supervisors, Team Leads, and frontline associates
  • Lead, coach, develop, and mentor Supervisors and front-line teams, including succession readiness
  • Set clear performance expectations, conduct coaching conversations, and reinforce accountability at all levels
  • Foster employee engagement, teamwork, and a performance-driven, continuous‑improvement culture
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New, Posted 21 hours ago
ZipRecruiter

IT Product Manager, Construction & Facilities

7 Brew Coffee

Nashville, TN

ZipRecruiter

Computer Technician Coordinator

TNBR Careers

Nashville, TN

New, Posted 1 day ago
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Operations Manager

Amazon.com Services LLC

Nashville, TN

~ 31 min OnsiteFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE)experience
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • Continuously climb and descend stairs (applies to sites with stairs)
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Cash Applications Team Lead

ARAMARK

Nashville, TN

HybridChat Now~ 31 minFlexible ScheduleEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • Two or more years of progressively responsible Cash Applications, accounts receivable, customer-to-cash, or related accounting operations experience.
  • At least one year of experience providing team leadership, employee training, workflow coordination, quality review, or day-to-day operational support.
  • Demonstrated knowledge of Cash Applications processes, payment methods, reconciliations, exception handling, unapplied cash, and related internal controls.
  • Experience researching and resolving complex payment, remittance, account- matching, system, or reconciliation issues.
  • Proficiency with Microsoft Excel, including the ability to organize, analyze, and reconcile operational data.
  • Strong organizational, analytical, problem-solving, and attention-to-detail skills.
  • Strong written and verbal communication skills and the ability to work effectively with employees, customers, and cross-functional partners.
  • Ability to manage competing priorities, meet deadlines, work independently, and contribute effectively within a team environment.
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New, Posted 1 day ago
DiversityJobs

Client Support Specialist

Enablecomp

Franklin, TN

New, Posted 9 hours ago
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Scan Model

Adecco

Nashville, TN

$50/hr
~ 31 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

  • High school diploma or equivalent preferred
  • Strong communication
  • Ability to follow detailed instructions
  • On-site in Nashville, Tennessee
  • Schedule: 8:30am-4pm
  • Pay: $50.00/hr.
  • Participate in scheduled ultrasound scanning sessions
  • Follow all scan model safety protocols and screening requirements as instructed
  • Remain still during imaging procedures to ensure high-quality scans
  • Complete required consent forms and questionnaires, both hardcopy and electronic, when required
  • Attend sessions on time and comply with study or project requirements
  • Provide feedback regarding comfort, positioning, and overall scanning experience when requested
  • Takes all instructions from the system operator
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Telephone Screener (Remote)

Hire Standard Staffing

Franklin, TN

$120,000/yr
RemoteHealth Insurance

  • Must be a U.S. or Canadian citizen
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New, Posted 1 day ago
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Rooms Inspector

Marriott

Nashville, TN

$19/hr
  1. Franklin,TN Jobs
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  3. Software Jobs

What companies are hiring Software jobs in Franklin,TN?

  1. A.O. Smith
  2. Forward Air, Inc.
  3. 7 Brew Coffee
  4. TNBR Careers
  5. Amazon.com Services LLC
  6. ARAMARK
  7. Enablecomp
  8. Adecco
  9. Hire Standard Staffing
  10. Marriott

What is the hourly salary range for Software jobs in Franklin,TN?

The hourly salary range is $19 - $50.

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