565 Software Quality Analyst jobs in Niagara Falls,NY

Quality Assurance Coordinator

FedEx Logistics

Tonawanda, NY 14150

High school diploma/GED
Three (3) years of brokerage experience required, which includes one (1) year of Quality Assurance or similar FedEx Trade Networks review experience
The ability to analyze data and information to make sound decisions in a time sensitive atmosphere
Comprehensive knowledge of CBP and Partner Government Agency (PGA) regulations and tariff schedules, general import procedures and systems preferred
Ability to work in a time sensitive environment with a high level of accuracy and productivity
Critical thinking and attention to detail
Excellent computer skills with the ability to work in a windows environment
Strong communication skills, verbal and written
One (1) year of related experience as Quality Assurance Coordinator
HS Diploma or GED required
3 years of business or customer service experience preferred
Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)

Recruitics

Niagara Falls, NY

7+ years of experience in business operations, strategy and operations, internal consulting, or a similar cross-functional role
Proven track record of identifying inefficiencies in complex organizations and successfully leading implementation of operational improvements
Hands-on experience building automated workflows. You should be comfortable with tools such as Claude, n8n, Zapier, Make, Retool, or similar platforms, and able to point to specific automations you've built and shipped
Strong systems thinking - you understand how processes, teams, and tools interact, and you can spot dependencies others miss
Comfortable working directly with executives and presenting recommendations to senior leadership on a recurring basis
Strong written and verbal communication skills
Self-directed and outcome-oriented - you can identify your own priorities and execute without close supervision