1564 Software Tester Information Technology jobs in Boyds,MD

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Technical Writer

ManTech International

Washington, DC 20011

~ 47 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree in English, Technical Communication, Journalism, or a related technical field
3 or more years of experience as a technical writer in a software development or IT environment
Proven ability to write and edit content for API documentation, RMF/ATO documents, and operational guides
Experience working with engineers and subject matter experts (SMEs) to gather complex technical information
Proficiency in documentation tools and content management systems
For onsite work, a TS/SCI clearance with Poly will be required

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Network Software Engineer

Johns Hopkins Applied Physics Laboratory (APL)

Laurel, MD 20723

$100,000/yr

Remote Support Technician

ManTech

Mc Lean, VA 22101

Remote

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AI Engineer

Capital One

Mc Lean, VA 22101

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Desktop Support Specialist

TEKsystems

Sterling, VA 20164

$30-$35/hr

~ 48 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Provide level 1 and 2 support to local and remote offices
Provide support via walk-up, phone, chat, and email
Resolve all first and second level support requests
Document incidents and problems in Halo and escalate issues to the appropriate teams when required
Train users on how to use hardware and software where necessary
When down time, which is rare, document new procedures and processes within technician knowledgebase
Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:
O Entra ID (MFA resets, conditional access issues, device registration issues,
SSO TS, review sign-in logs)
O Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)
O Exchange Online (managing distribution groups, shared mailbox permissions,
Delegation, mail flow rules, message trace)
O OneDrive (sync errors, file restore, missing files, sharing issues,
Conflicts between desktop and cloud versions)
O SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)
O Teams (sign in problems, microphone/camera issues, meeting TS, channel/team
Access, permission and guest access)
O Intune (device compliance issues, app deployment failures, wipe/retire lost
Devices, TS conditional access, patching and security baseline issues)
O Defender (spam/phishing quarantine, investigating blocked email, URL rewrite
Issues, safe links/safe attachment issues)
5+ years of experience working with Windows 11 OS
Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
Able to assist users with connectivity issues, ensuring they can access
Network resources and the internet.
Able to identify and resolve issues related to DNS and DHCP, such as
Incorrect IP addresses, domain name resolution failures, or DHCP server
Outages.
Azure AD/ Entra ID
Intune
Onedrive, Outlook