Ability to perform basic math ' add, subtract, multiply whole numbers, fractions and decimals
Strong orientation toward quality, safety and continuous improvement
Strong attention to detail
Desire to learn new skills and improve technical knowledge
Ability to read and understand procedure, routers and instruction
Flexibility in work assignments
Demonstrated ability to effectively implement or respond to change
Must be able to continuously perform grasping, reaching, pushing, pulling, and walking
Must be able to handle continuous standing 8-10 hours daily
Must be able to perform frequent lifting up to 50 lbs.
Employees must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
Visa sponsorship is not available for this position.

Call Center Representative (CSR) - Work From Home - FT

Wellcove

Strongsville, OH 44136

Bilingual Call Center Representative

Care Alliance

Cleveland, OH 44115

High school diploma/GED required
Associate degree preferred
At least one year of customer service or call center experience, preferably in a healthcare setting
Bilingual in English & Spanish
EPIC experience, preferred
Excellent verbal and written communication skills
Intermediate level experience using Microsoft Office products
Maintain HIPAA compliance and protect patient confidentiality at all times
Answer and route incoming calls promptly and courteously
Schedule and confirm patient appointments in accordance with established guidelines
Update and verify patient demographic and insurance information in the electronic health record (EHR)
Provide accurate information regarding services, hours of operation, and locations
Handle patient inquiries, concerns, and basic complaints, escalating issues as needed
Open telephone encounters, refill requests, or route messages to the appropriate staff or pool
Assist patients with understanding payment policies and collecting co-pays when applicable
Track, document, and follow up on no-shows, cancellations, and rescheduled appointments
Contact insurance companies to verify patient coverage when necessary
Participate in training sessions and staff meetings to remain current on policies and workflows
Assist with patient outreach and contact
Provide cross coverage for other Care Alliance staff as needed
Other duties as assigned