Must be able to write effectively
Transcribes into final form ensuring that highly accurate information is documented
Integrates knowledge gained into current work practices
Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans
Must be able to use sound judgment in making complex decisions
Takes notes and/or meeting minutes that are technical and/or confidential in nature
Seeks advice and guidance as needed to ensure proper understanding
Screens and routes telephone calls, receives and refers visitors, schedules appointments, takes messages, maintains appointment calendars, schedules and coordinates meetings, and makes travel arrangements
Must have excellent vocabulary skills and a demonstrated ability in English and grammar
Organizes and maintains office files and records in accordance with internal procedures to provide timely and accurate information as needed
Identifies ways to improve work processes and improve customer satisfaction
Must have intermediate-level knowledge of Microsoft Word, Excel, & PowerPoint
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area
Maintains a positive working relationship with internal and external callers and coworkers to complete work efficiently
Must have three years of advanced secretarial experience
Must be able to compose correspondence independently
Must be familiar with the operations of standard office equipment and health care terminology
Must be familiar with the assigned function's operations, policies and procedures
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure
Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland
Must be able to demonstrate good phone techniques and manners
Identifies ways to improve work processes and improve customer, internal and/or external, satisfaction