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End User Specialist

TEKsystems

Brownsburg, IN 46112

$30-$35/hr

~ 28 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

*Hands-On End User Support (Desk-Side*
& Remote)*
*Install, configure, and troubleshoot desktops/laptops, printers, and mobile devices (iOS/Android) both desk-side and remotely.
* Troubleshoot Windows 10/11 and macOS issues (profiles, connectivity, application performance) at an advanced, end-user support level.
* Diagnose and resolve common hardware and peripheral issues (docks, monitors, keyboards, mice, headsets, printers/scanners) and coordinate warranty repair as needed.
* Support user onboarding/offboarding tasks including device setup, accessory issuance, and basic access validation.
*Support VPN, Wi-Fi, and basic network connectivity issues for end users; isolate device vs. network vs. identity/account causes.
* Apply TCP/IP fundamentals to troubleshoot addressing, gateway reachability, and DNS basics; document findings for escalation when needed.
* Validate known outages/service health and coordinate with network/security teams during broader incidents.
* Support Active Directory and Entra ID user
* Manage group memberships (security and distribution) and validate access changes based on approved requests.
* Perform password resets and assist with account lockout troubleshooting in alignment with security procedures.
* Troubleshoot common identity and authentication issues including MFA registration/challenges and Conditional Access-related access blocks (within defined support scope).
* Demonstrate familiarity with Entra ID / Active Directory hybrid identity concepts and hybrid-joined devices, including how they impact sign-in, access, and device management.
* Support and maintain Intune policies, configuration profiles, and compliance settings.
* Troubleshoot device enrollment, policy application, and configuration issues.
* Support iOS/iPadOS and Windows device management workflows.
* Deployment*
* Execute standardized laptop and mobile device deployments, including white‑glove provisioning.
* Validate required applications, security tools, and branding prior to device shipment.
* Assist with device enrollment and access workflows during setup.
*Package, test, and deploy applications through Intune (Win32/MSI).
* Configure install/uninstall commands, detection rules, and basic requirement logic.
* Support pilot testing and deployment monitoring.
* Diagnose and resolve Microsoft 365 issues including Outlook profile/mailbox access, Teams client functionality (calling, presence), OneDrive sync troubleshooting, and basic SharePoint permissions.
* Troubleshoot application access, licensing, permissions, and user configuration issues; partner with identity and security teams when issues involve authentication or policy enforcement.
* Coordinate hardware refresh activities, replacements, and device lifecycle tracking.
* Assist with inventory accuracy, logistics, and refresh documentation.
* Support endpoint patching and vulnerability remediation efforts through operational follow through.
* Coordinate with internal teams and vendors as needed for endpoint security tooling.
* Have a strong understanding of managing assets and configuration items in ServiceNow.
* Assist with asset lifecycle tracking and operational process improvements.
* Assist with cellular device provisioning, activation, and line management.
* Support coordination with cellular providers (e.g., Verizon) including account updates and reviews.
* Help track billing, changes, and follow‑up actions.