Adaptability: Ability to thrive in a fast-paced environment and manage high call volumes without compromising quality
Communication Mastery: Exceptional verbal communication skills, with a proven ability to remain patient and empathetic when assisting users with varying levels of digital literacy
Professionalism: A "customer-first" mindset with the ability to provide premium, white-glove service to healthcare professionals and sales reps
Systems Fluency: Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow, Zendesk)
High School diploma or GED equivalent
Technical Troubleshooting: Strong aptitude for navigating software platforms and explaining "how-to" steps over the phone
2+ years of experience in technical customer support, hotline management, or a B2B service environment

Service Technician ($20 PH starting)

Spectrum

Anaheim, CA 92806

Technical skills: Proficiency in using computers and software applications. Competent in using hand tools
Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability
Valid Driver's license with safe driving record within company standards required
Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary
Language: Fluent in English
Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather
Education: High School diploma, GED, or equivalent work experience