Must have one (1) year of customer service experience.
Must successfully pass the Spanish Language Oral Skills Assessment examination prior to employment.
Must demonstrate a positive demeanor, good verbal and written communication skills.
Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors.
Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures.
Must be able to demonstrate a working knowledge of personal computers, and standard office equipment.
Must successfully pass a customer service skills test with a minimum score of 80%.
Must be able to solve problems within established policies and procedures.
Must be able to successfully complete additional job related training when offered.
Must successfully pass a pre-employment spelling test with a minimum score of 85%.
Must be bilingual (Spanish).
Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person.
Must be able to function in a team environment.

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Ability to lift up to 40 pounds and agility to sit, stand, bend and lift
Good basic computer skills; proficiency with typing and ability to do or learn Data Entry
Must be able to speak/write/understand English
Must pass an extensive background check including criminal and credit
High school diploma or GED
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position