Bachelor's degree in Computer Science, Information Systems, or a related information technology discipline, or equivalent practical experience.
5-7 years of experience in a large, 24×7 high-availability data center environment (1000+ servers).
Specialized knowledge and understanding of server operating systems, typically gained through formal technical training.
Proven experience working with load balancers, including adding/removing servers and/or service ports.
A solid understanding of UNIX and Windows Server-based operating systems, including paging and swapping, inter-process communication, device drivers, and file system concepts.
Familiarity with fundamental networking and distributed computing environment concepts, including configuring NFS and NIS, and using basic network commands for troubleshooting/DNS validation and routing.
Foundational knowledge in writing scripts using administrative languages like Tk, Perl, or PowerShell.
Experience with IT management, process development, and improvement.
Demonstrated experience in implementing key IT standardized process and methodologies (e.g., ITIL, Event Management, Incident, Problem, and Knowledge Management).
Strong problem-solving and decision-making skills, with a focus on efficient service restoration.
Exceptional ability to pay close attention to details while performing technically intrusive tasks.
A proactive, forward-thinking approach, acting as a change agent to influence the team with continuous operational and technological improvements.
A strong desire for continuous learning through training courses and on-the-job mentorship.
A take-charge attitude in leading process development and service improvement initiatives.

SmartExplore AI is experimental.

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Service Technician (60712)

Dallas, TX 75287

Onsite

Six months to one-year general maintenance and safety experience.
Basic computer skills/knowledge required to perform job functions.
Regularly performs manual, task-oriented work under direct supervision.
Required to provide own (industry specific) hand tools.
Lifting up to 50 pounds.
Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
Ability to work with both hands for frequent grasping and manipulation.
Push or pull items and reaching overhead.
Operation of a motor vehicle onsite, if applicable.
Exposure to all weather conditions.

SmartExplore AI is experimental.