4990 Technical Customer Service jobs in Virginia

Watch Netflix (Tagger): $12-$46

Netflix

Clifton, VA 20124

Vital Holdings LLC

Roanoke, VA 24018

College degree or a minimum of 2 years of related professional experience
Experience modelling business processes
Strong analytical and problem-solving skills
Excellent communication, interpersonal and presentation skills
Highly energetic self-starter with a focus on obtaining results.
Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.
Experience with accounts receivable collections and end-to-end daily financial transactions
Familiarity with client billing guidelines in respective portfolios
Ability to troubleshoot non-payment including skip tracing, dunning letters, collection calls and e-mails
Ability to monitor portfolio of clients and escalate uncollected accounts appropriately
Ability to interface with field, sales management and Customer Service on resolving billing disputes
Attend monthly meetings with AVP's and DOO's regarding aging performance and problem accounts
Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct