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Executive IT Support Engineer- Lead

USAA

San Antonio, TX

Paid Relocation to San Antonio, TX

OnsiteFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) — to include 2 years' experience in a Systems Operations or end-user computing environment supporting complex deployment and infrastructure management activities, or applicable IT experience such as IT Management, Software Development, Data Engineering, or Agile Product/Release Management.
6 years of experience creating, modifying, and maintaining infrastructure and individual system components across endpoint, mobility, identity/access, conferencing/AV, or collaboration platforms.
Advanced troubleshooting depth across end-to-end technology stacks — including endpoint (Windows and/or macOS), mobility (iOS/Android/MDM), identity and access (SSO, MFA, conditional access), enterprise networking and remote access, and collaboration tools (Microsoft 365, Teams, Zoom).
Advanced troubleshooting experience with mobile device management, Outlook/Exchange Online, Teams, MFA, and mobile security/compliance controls in an enterprise environment.
Demonstrated experience working with cloud technologies and tools.
Experience automating service delivery and maintenance through scripting and/or infrastructure-as-code (PowerShell, Bash, Python, Terraform, Ansible, or equivalent).
Experience owning complex, cross-team escalations end-to-end and driving root-cause remediation back into the underlying platforms.

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