5601 Technical Manager jobs in Congers,NY

Act as the primary on-site IT support resource for the NYC office
Provide hands-on support in a fast-paced professional services environment while aligning with corporate IT standards
Troubleshoot and resolve end-user hardware, software, and device issues
Set up and configure Windows 11 laptops, peripherals, and workstations
Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration
Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership
Support Microsoft Entra ID, Microsoft 365, and Intune MDM environments
Maintain role-based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff
Participate in periodic global access and account reviews to ensure security and compliance
Provide hands-on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups
Work tickets routed from a centralized global ticket queue during U.S. business hours
Maintain clear documentation and follow established IT processes and workﬂows
Partner closely with a Sweden-based MSP for second- and third-level escalations
Assist with office IT projects, hardware refreshes, and technology rollouts
Be flexible to support occasional after-hours or urgent issues for U.S. users and management as needed
Be open to occasional travel for off-site meetings or office support at other Applied Value locations, including Boston, Miami, Chicago, and Sweden (all travel expenses covered by Applied Value)
Accurately track time and comply with timecard approval processes
Maintain clear documentation and follow established IT processes and workflows
Maintain RBAC, distribution groups, and user/device ownership mappings for U.S. staff