2288 Technical Service Technician jobs in Canton,MI

Associate's degree in Information Technology or a related field
Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
Desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.
Experience with Apple, HP, Lenovo, and Dell products preferred.
Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills to interact with various stakeholders.
High attention to detail and commitment to quality.
Ability to follow strict procedures and create reports reflecting accurate metrics.
Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.
Self-motivated with the ability to work in a fast-moving environment.

Sr. Customer Service Representative

Packaging Corporation Of America

Plymouth, MI 48170

Education equivalent to high school diploma required.
Five (5) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook