1637 Technical Support Analyst Ii jobs in San Antonio,TX

Information Technology Architect II - Network (Dallas - Fort Worth, San Antonio)

CHRISTUS Health

San Antonio, TX 78251

Bachelor's degree in Computer Science, Information Systems or a related field
Minimum Four (4) years of experience in large corporate systems environments working with complex IT systems
Minimum Four (4) years of hands-on experience in infrastructure engineering, software development, system administration, system architecture, application architecture or data system architecture
Minimum Four (4) years of hands-on experience with system or application performance modeling and tuning
TOGAF (The Open Group Architecture Framework) certification is preferred

Premier Technical Services

San Antonio, TX 78201

US Department of War

San Antonio, TX 78201

Vantage Data Centers

San Antonio, TX 78208

CPS Energy

San Antonio, TX 78201

CBRE Government & Defense

Jbsa Ft Sam Houston, TX 78234

Alorica

San Antonio, TX 78228

High school diploma or GED
3+ years of experience in tech support, customer service, call centers, or online support (chat/social media)
Ethernet connection and a distraction-free work area
Strong communication and customer service skills, including listening, empathy, and problem-solving
Able to clearly write and document customer issues
Comfortable multitasking across systems while helping customers
Able to handle a high volume of work, including back-to-back calls or cases
Familiar with common web browsers (Chrome, Edge, Safari, Firefox)
Basic knowledge of Microsoft Office
Must not be on any corrective action or performance plans
Must have held your current position for 6+ months
Must have relevant industry/program experience