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Technical Support Analyst

Virginia

2622 Technical Support Analyst jobs in Virginia

New, Posted 1 hour ago
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Desktop Support Specialist

TEKsystems

Sterling, VA 20164

$30-$35/hr
OnsiteHealth InsurancePaid Time OffRetirement Benefit

  • Provide level 1 and 2 support to local and remote offices
  • Provide support via walk-up, phone, chat, and email
  • Resolve all first and second level support requests
  • Document incidents and problems in Halo and escalate issues to the appropriate teams when required
  • Train users on how to use hardware and software where necessary
  • When down time, which is rare, document new procedures and processes within technician knowledgebase
  • Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:
  • O Entra ID (MFA resets, conditional access issues, device registration issues,
  • SSO TS, review sign-in logs)
  • O Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)
  • O Exchange Online (managing distribution groups, shared mailbox permissions,
  • Delegation, mail flow rules, message trace)
  • O OneDrive (sync errors, file restore, missing files, sharing issues,
  • Conflicts between desktop and cloud versions)
  • O SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)
  • O Teams (sign in problems, microphone/camera issues, meeting TS, channel/team
  • Access, permission and guest access)
  • O Intune (device compliance issues, app deployment failures, wipe/retire lost
  • Devices, TS conditional access, patching and security baseline issues)
  • O Defender (spam/phishing quarantine, investigating blocked email, URL rewrite
  • Issues, safe links/safe attachment issues)
  • 5+ years of experience working with Windows 11 OS
  • Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
  • Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
  • Able to assist users with connectivity issues, ensuring they can access
  • Network resources and the internet.
  • Able to identify and resolve issues related to DNS and DHCP, such as
  • Incorrect IP addresses, domain name resolution failures, or DHCP server
  • Outages.
  • Azure AD/ Entra ID
  • Intune
  • Onedrive, Outlook
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Field Technical Support Consultant IV

Adecco

Roanoke, VA 24018

$35-$39/hr
RemoteHealth InsurancePaid Time OffRetirement Benefit

  • 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
  • Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
  • Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
  • Previous experience working in ServiceNow (a plus) ticketing system or similar
  • Proficient in backing users data, recovering data, and reimaging users devices both remotely and at users' desk
  • Must be able to work independently in a fast pace high profile environment
  • Able to work onsite at location M-F 8am 5pm local time with flexibility to stay after 5pm if needed
  • Documenting service events accurately in work orders and ticketing systems
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Technical Investigative Analyst

ManTech

Chantilly, VA 20151

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Technical Support Specialist with Security Clearance

Information Protection Solutions LLC

Dahlgren, VA 22448

New, Posted 11 hours ago
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Technical Support Specialist

BOOZ, ALLEN & HAMILTON

Arlington, VA 22204

RemoteUrgently HiringEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • 3+ years of experience working on complex networked distributed systems
  • 3+ years of experience with Microsoft Windows or Linux Operating systems
  • Experience supporting and collaborating with DoD operational personnel
  • Ability to troubleshoot and resolve issues with basic network and operating systems
  • Ability to create technical documentation
  • TS/SCI clearance
  • Bachelor's degree
  • DoD 8570 IAT Level II certification, such as Security+
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New, Posted 21 hours ago
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Technical Support with Security Clearance

Gridiron IT Solutions

Chantilly, VA 20151

New, Posted 15 hours ago

Technical and Customer Experience Advisor - Work From Home - US

Transcom

Virginia Beach, VA 23450

Remote
New, Posted 19 hours ago
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Technical Manager, Realtime Support and Analytics

Dish Network

Christiansburg, VA 24068

$75,000/yr
Flexible ScheduleBilingual Preferred

Technical Investigative Analyst

ManTech International

Chantilly, VA 20151

New, Posted 19 hours ago
ResumeLibrary

Remote Data Entry Operator Full & Part Time

Apex Focus Group

Alexandria, VA 22350

$750/wk
Remote
  1. Virginia Jobs
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  3. Technical Support Analyst Jobs

What companies are hiring Technical Support Analyst jobs in Virginia?

  1. TEKsystems
  2. Adecco
  3. ManTech
  4. Information Protection Solutions LLC
  5. BOOZ, ALLEN & HAMILTON
  6. Gridiron IT Solutions
  7. Transcom
  8. Dish Network
  9. ManTech International
  10. Apex Focus Group

What is the hourly salary range for Technical Support Analyst jobs in Virginia?

The hourly salary range is $30 - $39.

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