2622 Technical Support Analyst jobs in Virginia

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Desktop Support Specialist

TEKsystems

Sterling, VA 20164

$30-$35/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Provide level 1 and 2 support to local and remote offices
Provide support via walk-up, phone, chat, and email
Resolve all first and second level support requests
Document incidents and problems in Halo and escalate issues to the appropriate teams when required
Train users on how to use hardware and software where necessary
When down time, which is rare, document new procedures and processes within technician knowledgebase
Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:
O Entra ID (MFA resets, conditional access issues, device registration issues,
SSO TS, review sign-in logs)
O Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)
O Exchange Online (managing distribution groups, shared mailbox permissions,
Delegation, mail flow rules, message trace)
O OneDrive (sync errors, file restore, missing files, sharing issues,
Conflicts between desktop and cloud versions)
O SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)
O Teams (sign in problems, microphone/camera issues, meeting TS, channel/team
Access, permission and guest access)
O Intune (device compliance issues, app deployment failures, wipe/retire lost
Devices, TS conditional access, patching and security baseline issues)
O Defender (spam/phishing quarantine, investigating blocked email, URL rewrite
Issues, safe links/safe attachment issues)
5+ years of experience working with Windows 11 OS
Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
Able to assist users with connectivity issues, ensuring they can access
Network resources and the internet.
Able to identify and resolve issues related to DNS and DHCP, such as
Incorrect IP addresses, domain name resolution failures, or DHCP server
Outages.
Azure AD/ Entra ID
Intune
Onedrive, Outlook

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Field Technical Support Consultant IV

Adecco

Roanoke, VA 24018

$35-$39/hr

RemoteHealth InsurancePaid Time OffRetirement Benefit

3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users data, recovering data, and reimaging users devices both remotely and at users' desk
Must be able to work independently in a fast pace high profile environment
Able to work onsite at location M-F 8am 5pm local time with flexibility to stay after 5pm if needed
Documenting service events accurately in work orders and ticketing systems

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Technical Investigative Analyst

ManTech

Chantilly, VA 20151

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Technical Support Specialist with Security Clearance

Information Protection Solutions LLC

Dahlgren, VA 22448

New, Posted 11 hours ago

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Technical Support Specialist

BOOZ, ALLEN & HAMILTON

Arlington, VA 22204

RemoteUrgently HiringEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

3+ years of experience working on complex networked distributed systems
3+ years of experience with Microsoft Windows or Linux Operating systems
Experience supporting and collaborating with DoD operational personnel
Ability to troubleshoot and resolve issues with basic network and operating systems
Ability to create technical documentation
TS/SCI clearance
Bachelor's degree
DoD 8570 IAT Level II certification, such as Security+

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New, Posted 21 hours ago

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