3431 Technical Support Operations Analyst jobs in Nashville,TN

Service Support Specialist

AVDG

Nashville, TN 37247

Minimum 3-5 years AV Industry Experience
Strong computer skills on both Mac and PC with knowledge of Windows applications, Microsoft Office, VPN access and web applications.
Knowledge of standard networking practices, configurations, and functions
Be able to troubleshoot and address networking performance issues with the client and/or accurately relay the issue to the on-site service technician
Able to navigate around PC, file structures, the control panel and command line prompts.
Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone/iTouch, OS10, etc.) as they relate to daily use for interfacing with and controlling integrated homes and/or home networks.
Full understanding of the pre-wire, trim and final phases of a project, including proper use of all associated tools and safety
Ability to read and understand device layout drawings, engineered schematics and provide redline corrections and construction blueprints as they pertain to A/V industry.

Apex Focus Group

Hendersonville, TN 37077

Disability Solutions

Nashville, TN 37247

US Navy

Nashville, TN 37209

AVDG

Nashville, TN 37247

Minimum 3-5 years AV Industry Experience
Strong computer skills on both Mac and PC with knowledge of Windows applications, Microsoft Office, VPN access and web applications.
Knowledge of standard networking practices, configurations, and functions
Be able to troubleshoot and address networking performance issues with the client and/or accurately relay the issue to the on-site service technician
Able to navigate around PC, file structures, the control panel and command line prompts.
Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone/iTouch, OS10, etc.) as they relate to daily use for interfacing with and controlling integrated homes and/or home networks.
Full understanding of the pre-wire, trim and final phases of a project, including proper use of all associated tools and safety
Ability to read and understand device layout drawings, engineered schematics and provide redline corrections and construction blueprints as they pertain to A/V industry.

BNY

Nashville, TN 37219

Securitas

Nashville, TN 37219

Technical support, systems analysis, or security systems service operations roles
Physical security systems (access control, CCTV) or closely related technologies
Proven experience in incident management, triage, and issue resolution
Strong troubleshooting skills across software, hardware, and network connected systems.
Ability to manage multiple concurrent incidents with competing priorities.
Strong written and verbal communication skills with a customer first mindset
Demonstrated ability to take ownership and drive issues through to completion.
Experience working with ticketing systems (e.g., APEX, Jira Service Management)