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6272 Technical Support Specialist jobs in Lockbourne,OH

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Field Technical Support

Adecco

Columbus, OH 43230

$30-$38/hr

RemoteHealth InsurancePaid Time OffRetirement Benefit

Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
Documenting service events accurately in work orders and ticketing systems
Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
This is a professional banking setting with a high touch and executive level user community
3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
Installing and validating correct software versions on devices and confirm functionality
Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements
Providing cross-divisional troubleshooting by updating and maintaining tickets
Reimaging PCs, backing up and restoring user data
Previous experience working in ServiceNow (a plus) ticketing system or similar
Strong customer communication and service skills
Knowledge of two factor authentication
Utilize Wells utilities to troubleshoot end-user machine functionality
Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
Must be able to work independently in a fast pace high profile environment
Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed