2862 Technical Trainer jobs in Reston,VA

Bachelor's degree in a related specialized area or field, or equivalent is required plus a minimum of 2 years of relevant experience; or Master's degree
Department of Defense Secret security clearance is obtainable within a reasonable amount of time from hire
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information
U.S. citizenship is required
Experience using S1000D and publishing IETMs using the SIDD viewer
Ability to prepare documentation for delivery in a variety of formats (e.g. .doc, .PDF, HTML and XML/SGML-tagged online and IETM)
Familiarity with military documentation using current DoD specifications and standards including, but not limited to, MIL-STD-3001, MIL-STD-38784, MIL-STD-24784, and MIL-STD 40051-2C
Experience with HTML, XHTML, and XML
Proficient with Microsoft Office products (including, but not limited to: Word, Excel, PowerPoint, and Teams)
Ability to research unfamiliar technology well enough to describe and summarize for an end-user; must be comfortable asking questions and collaborating with SMEs
Excellent oral and written communication skills
Meticulous attention to detail
A Bachelor's degree in a related specialized area or field, or equivalent plus a minimum of 2 years of relevant experience; or Master's degree
Solid knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Strong written communication skills and the ability to tailor communication to target audience through effective listening and interviewing skills
Solid understanding of DoD MIL standards and style guides and the ability to adhere to and implement such standards to technical documentation
Applicant must be able to obtain and maintain a DoD Secret Security Clearance

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New, Posted 1 day ago

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Junior Network Engineer with Security Clearance

System One Holdings, LLC

Alexandria, VA 22310

$42/hr

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2047 Business Systems Analyst SME (TS/SCI Required) with Security Clearance

All Points Logistics LLC

Chantilly, VA 20151

$156,000-$166,000/yr

New, Posted 18 hours ago

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Desktop Support Specialist

TEKsystems

Sterling, VA 20164

$30-$35/hr

~ 13 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Provide level 1 and 2 support to local and remote offices
Provide support via walk-up, phone, chat, and email
Resolve all first and second level support requests
Document incidents and problems in Halo and escalate issues to the appropriate teams when required
Train users on how to use hardware and software where necessary
When down time, which is rare, document new procedures and processes within technician knowledgebase
Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:
O Entra ID (MFA resets, conditional access issues, device registration issues,
SSO TS, review sign-in logs)
O Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)
O Exchange Online (managing distribution groups, shared mailbox permissions,
Delegation, mail flow rules, message trace)
O OneDrive (sync errors, file restore, missing files, sharing issues,
Conflicts between desktop and cloud versions)
O SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)
O Teams (sign in problems, microphone/camera issues, meeting TS, channel/team
Access, permission and guest access)
O Intune (device compliance issues, app deployment failures, wipe/retire lost
Devices, TS conditional access, patching and security baseline issues)
O Defender (spam/phishing quarantine, investigating blocked email, URL rewrite
Issues, safe links/safe attachment issues)
5+ years of experience working with Windows 11 OS
Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
Able to assist users with connectivity issues, ensuring they can access
Network resources and the internet.
Able to identify and resolve issues related to DNS and DHCP, such as
Incorrect IP addresses, domain name resolution failures, or DHCP server
Outages.
Azure AD/ Entra ID
Intune
Onedrive, Outlook