Lead Service Technician
The Lead Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
The Lead Service Technician diagnoses and creates repair strategies for other technicians to follow and complete.
The Lead Service Technician will assist in mentoring and guiding other technicians in their repairs & stay up to date on all factory training.
Pay Range: $45.00/Hour - $60.00/Hour
Observe and listen to the vehicle in operation to determine malfunction, to verify customer's complaint, and to plan repair strategy.
Complete repairs efficiently within the time allowed.
Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
Submit a complete and accurate write-up for each repair performed.
Road test vehicles to verify satisfactory repair (if you possess a CDL)
Maintain computerized time posting on a current basis in KARMAK.
Confirm all cores are returned to parts and that warranty parts are properly tagged and stored.
Coordinate with the rear parts counter on parts needed for the repair.
Maintain a clean shop environment.
Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed.
Notify a member of the Service Team if a tool is not quickly repairable.
Assist the Service Team, including the Service Writer with preparing accurate repair estimates when required.
Update the Service Team on current repairs in process on a regular basis.
Participate in training in an effort to increase skills.
Maintain current certifications.
Work in a safe manner.
Provide and maintain a full set of hand tools and air tools.
Leave the customer's vehicle in the same or cleaner condition than when repair began.
Be punctual at the start of your shift and when returning from lunch and breaks.
Do not exceed two hours on check and advise conditions without approval from the Service Management / Administrative Team & the customer.
Bring any additional repairs found to be needed to the attention of the service team prior to staring repairs in order to get customer approval.
Always wear your safety PPE when on the shop floor as required.
Practice safe work habits at all times.
Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc.