4 Teksystems jobs in Katy,TX

Noc Analyst

TEKsystems

Houston, TX 77084

Experience with Microsoft Windows
Understanding of remote access tools and VPN technologies
1–2 years of experience in a network support or help desk environment
Preferred: CompTIA Network+ (highly preferred) or A+ certification
High school diploma or equivalent
Familiarity with network devices (switches, routers, firewalls, and access points)
Strong understanding of network fundamentals: TCP/IP, DNS, DHCP, subnetting, and routing basics

TEKsystems

Houston, TX 77007

TEKsystems

Houston, TX 77084

Bilingual in English and Korean (required)
Respond to inbound inquiries regarding benefits, claims, enrollment, and clinical services
Navigate multiple systems and tools to access member information and resolve issues
Collaborate with internal teams to ensure timely and complete resolutions
High School Diploma or equivalent
Proficiency with Windows applications and Zoom
Familiarity with healthcare or insurance terminology (preferred)
Ability to work in a structured, fast-paced environment
Adhere to compliance standards and protect member confidentiality
Problem-solving and resilience in high-pressure situations
Empathy and strong communication skills
Comfortable working onsite Monday–Friday with occasional weekends during peak season
Actively listen, de-escalate concerns, and provide personalized, compassionate support
Tech-savvy; able to navigate multiple systems simultaneously
Document interactions and share feedback to improve processes
Customer service and call center experience