1675 Telecommunicationwirelesscable jobs in Mooresville,NC

Business Technical Support I, Spectrum Business

Spectrum

Charlotte, NC 28273

Bachelor's or associate degree in a technical field or equivalent education and training
3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
0-1+ years network troubleshooting in a 24x7 Operations Center
Ability to read, write, speak and understand English
Ability to deliver excellent client service
Ability to identify, analyze and troubleshoot technical issues efficiently
Ability to isolate equipment, facility and network component problems
Ability to prioritize, organize and follow established procedures
Sound judgment and initiative
Ability to master technical support tools and systems
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
Knowledge of Windows, Word, Excel and Outlook
Knowledge of coax and fiber technologies
Adherence to company policies, procedures and standards

Year Up United

Charlotte, NC 28269

Aerotek

Mooresville, NC 28115

Randstad

Mooresville, NC 28115

Adecco

Charlotte, NC 28269

High School Diploma/GED
3–5 years of experience in order-to-cash, billing operations, accounts receivable, or related finance/operations
Strong customer service and communication skills, both written and verbal
Ability to manage multiple tasks and priorities in a fast-paced environment
With strong attention to detail and proficiency in Microsoft Office