Remote Customer Service Representative

VortexWorks

Columbus, GA 31901

Caregiver/Home Health Aide

All Ways Caring HomeCare

Buena Vista, GA 31803

Legacy Senior Living

Opelika, AL 36801

A PLUS HEALTH CARE

Phenix City, AL 36867

Expert Seekers Training

Columbus, GA 31901

TEKsystems

West Point, GA 31833

Provide initial employee technical support for inquiries received via phone, email, messaging applications, and walk‑up requests
This temporary contract role requires active mobility to assess problems and resolve basic support issues directly at the user's workstation
The Service Desk Rep I will troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, printers, and scanners, and log all activities in the ticketing system
Due to the factory environment, issues that cannot be resolved quickly must be escalated immediately to avoid or minimize production downtime
The role includes desk‑side support across multiple sites, asset management, imaging, and physical hardware replacement
The position requires lifting and transporting IT equipment (30–40 lbs), walking between buildings, and working independently with minimal supervision
Shift coverage includes 3rd shift (10:00 PM – 6:30 AM), Sunday night startup walkthroughs, monthly contingency production coverage, and an initial training period on first shift
Pay range for this position is $15.00 - $20.00/hr