High School Diploma, GED, or equivalent
5+ years of customer service or sales support experience, preferably in manufacturing or a regulated product environment
Experience using ERP systems and customer service ticketing platforms
Strong verbal and written communication skills
Proficiency with Microsoft Office tools, including Excel, Outlook, Teams, Word, and SharePoint
Excellent organizational and time-management abilities
Ability to work independently while collaborating across teams
Comfortable working in a call-center-style environment
Typing speed of at least 40 words per minute with minimal errors

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Customer Service Delivery Advocate

CARVANA

Chattanooga, TN 37421

$17/hr

~ 39 min OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

With at least 2 years of customer-facing experience
The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm.
We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually.
As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat)
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
All applicants must pass a drug test and obtain a DOT Medical Card.
Must be at least 21 years of age and possess a valid driver's license.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.
Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements.
Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.