The Automotive Technician is responsible for performing repairs and service on customer and dealership vehicles within management's guidelines for productivity, safety, and efficiency.
Must be able to review vehicle history and any factory bulletins that apply to vehicle make and model, paying special attention to outstanding campaigns.
Complete system diagnostics and automotive trouble shooting and testing.
Report required vehicle work to management for approval.
Make notes regarding proposed and additional work on hard copy or technician terminal.
Upon repair authorization, request necessary parts from the parts department and return any parts that have been requested to be saved by the customer or factory.
Help team members with customer retention and provide daily status report.
Perform various vehicle repairs after approval and receipt of parts.
Test drive vehicles as necessary to diagnose and verify repair.
Inform dispatcher, advisor, team leader or electronic technician terminal of job completion and make any final notes regarding recommended work.
Keep informed of all safety guidelines of management and other agencies, especially disposal of hazardous waste.
Participate in continuing education and maintain training and/or certification records.
Keep work areas clean and maintain good condition of personal and shop tools.
Strong understanding of automotive systems and components, including engines, transmissions, brakes, electrical systems, and computerized diagnostics. Must be skilled in using diagnostic equipment and tools to identify and repair mechanical issues.
Must have effective verbal and written communication to interact with customers, explain repairs, and collaborate with other members of the service team.
Must be able to troubleshoot and diagnose complex automotive issues and determine the most effective repair solutions. The automotive technician should be adept at analyzing symptoms, conducting tests, and identifying root causes of problems.
Precision is critical in automotive repair to ensure that tasks are performed correctly and safely. The technician must pay close attention to detail when following manufacturer guidelines, adjusting components, and testing repairs.
The automotive technician will interact directly with customers, especially when discussing repairs or providing estimates. A customer-focused attitude and the ability to address concerns professionally will enhance the overall service experience.
The automotive technician must prioritize safety in all aspects of their work, including following proper procedures, handling hazardous materials responsibly, and using personal protective equipment as needed.