616 Underwriter jobs in Troy,MI

Customer Service Representative
On-Site
Location: Auburn Hills, MI
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Full-Time, Permanent
Respond to customer inquiries via phone, email, and other channels with professionalism and care
Gather information and quickly assess customer needs to provide accurate solutions
Troubleshoot product and service issues in a timely and efficient manner
Schedule service appointments based on customer needs, product requirements, and technician availability
Provide quotes and coordinate ordering of necessary service parts
Research parts and product-related questions to support customer requests
Maintain accurate customer records by updating files after every interaction
Process credit requests for warranty-related parts
Resolve customer concerns and complaints, collaborating with teams such as Sales, Fulfillment, and Technical Support as needed
Manage varying call volumes (typically higher on Mondays and during peak seasons)
Stable, full-time permanent position
Consistent weekday schedule—no weekends
Contract to Hire position based out of Auburn Hills, MI
Pay and Benefits... eligible benefits may include the following: Medical, dental & vision; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D; for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Lead Retail Customer Service Associate

FedEx Office

Lathrup Village, MI 48076

High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position