2777 Veterinary Client Care Representative jobs in Miami,FL

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Job Title: Client & Contract Management - Client Care Coordinator

Veterans Sourcing Group

Miami, FL 33131

$30/hr

New, Posted 1 day ago

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Assistant Practice Manager at Miami Beach Urgent Care

Miami Beach Urgent Care

Miami Beach, FL 33139

~ 17 min OnsiteHealth Insurance

Assistant Practice Manager
The Assistant Practice Manager is responsible for the effective day-to-day running of the site and providing support to the Practice Manager and Medical Director
Health and safety compliance specific to Florida regulations
Maintaining patient confidentiality, data security, and breach notification procedures
Ensuring compliance with all OSHA (Occupational Safety and Health Administration) guidelines
Maintaining and updating all necessary documentation related to HIPAA and OSHA compliance
Planning suitable timetables for all medical trainees
Ensuring trainees are set up on the system, including access to Experity, and provided with the correct equipment
Planning and conducting induction activities, including training on Experity
Scheduling practice-based tutorial sessions
Assisting trainees with practice systems, audits, and patient feedback
Collecting and acting on feedback from trainees
Reporting trainee absences
Liaising with training providers
Managing daily staff issues
Assisting, mentoring, training, and directing staff, including training on Experity workflows
Conducting annual appraisals for the administration team
Authorizing, recording, and monitoring staff absence (holidays & sickness), including return-to-work interviews
Setting targets and monitoring performance
Identifying training needs and arranging formal training
Contributing to recruitment activities
Utilizing IT to a high standard, including document presentation
Troubleshooting IT issues and coordinating corrective action (liaising with IT providers)
Setting up and administering users on all practice IT systems, including Experity
Maintaining detailed knowledge of all practice IT systems, including Experity, and ensuring their optimal use
Managing the appointment rota for all clinicians within Experity
Submitting practice reports and data as required, often utilizing reporting features within Experity
Handling complex patient inquiries, resolving informal complaints, discussing suggestions, and acknowledging compliments (face-to-face and by telephone)
Acknowledging all formal complaints and ensuring timely responses by the appropriate person
Liaising with external organizations regarding patient issues
Liaising with external colleagues, suppliers, and other businesses
Providing cover for other staff, including the Practice Business Manager, and for staff at other sites, if applicable
Adhering to all practice policies and procedures (including financial procedures)
Contributing to and promoting the practice's mission, vision, and values
Performing other duties consistent with the responsibilities of the post as it develops