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Call Center Representative (Full-Time)

MCI Careers

Savannah, GA 31419

RemoteFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

Must be 18 years or older
High school diploma or equivalent
Strong verbal, written, and organizational communication skills
Ability to type at least 20 words per minute accurately
Basic proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Capable of troubleshooting and resolving customer issues
Skilled in conflict resolution, negotiation, and problem-solving
Customer-oriented with empathy, patience, and responsiveness
Able to multitask, stay focused, and work independently
Team player with a collaborative mindset
Strong interpersonal skills and the ability to build rapport with customers and colleagues
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Comfortable working in a fast-paced, evolving environment