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Workforce Software Manager

Nashville,TN

1299 Workforce Software Manager jobs in Nashville,TN

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Customer Support Platform Manager

A.O. Smith

Ashland City, TN

Hybrid~ 34 minEducation AssistanceHealth InsuranceRetirement Benefit

  • Bachelor's Degree in related field.
  • 6+ years of experience leading/supervising customer service, contact center, technical support, or customer experience operations.
  • 5+ years of hands-on experience managing customer service technology platforms such as Salesforce, Five9, Genesys, NICE, Amazon Connect, Zendesk, or similar customer engagement solutions.
  • Demonstrated experience leading customer service technology implementations, system enhancements, or digital transformation initiatives.
  • Experience partnering with IT teams to implement customer service systems, integrations, workflow automation, customer routing, and omnichannel support solutions.
  • Strong understanding of contact center operations, customer experience management, workforce management, and customer engagement technologies.
  • Experience evaluating, recommending, and implementing customer-facing technologies such as webchat, SMS/text messaging, AI self-service tools, chatbots, or other omnichannel solutions.
  • Must possess excellent written and oral communication, and presentation skills.
  • Demonstrated people-oriented management experience.
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IT Product Manager, Construction & Facilities

7 Brew Coffee

Nashville, TN

RemoteHealth InsurancePaid Time Off

  • Bachelor's degree in construction management, information systems, business, engineering, or a related field, or equivalent work history.
  • 1 to 3 years in a role like this: project or construction coordination, facilities coordination, business or systems analyst, implementation or product work, or an internship where you owned a process end to end.
  • You've been close to a build or a facilities team.
  • Spreadsheets are second nature.
  • You can read a SQL query, or you'll learn in your first 90 days. We'll teach you.
  • You write clearly. A 30-minute conversation becomes a one-page spec with no loose ends.
  • You check the data. When two systems disagree about a stand, you find out which one is right before you tell anyone.
  • You've used AI tools for real work and have opinions about where they're good and where they're not.
  • Some travel to stands and job sites.
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Operations Manager

Forward Air, Inc.

Nashville, TN

$95,000/yr
Onsite

  • Base Pay: $95,000 annually
  • Incentive Eligible: 10% quarterly
  • Schedule: Monday- Friday 1st shift, may require weekends, holidays, and after-hour support
  • Training: Cross-training with the current Operations Manager through Q4 2026, full ownership beginning q1 2027
  • Lead daily operations across assigned functional areas, shifts, transportation networks, warehouse processes, or value streams to ensure consistent execution of service commitments
  • Drive disciplined execution of operational plans that align with customer requirements, service levels, and broader site or network objectives
  • Serve as the primary operational escalation point for service, quality, throughput, routing, capacity, or execution issues
  • Enforce adherence to standard work, operating procedures, regulatory requirements, and established operating rhythms
  • Own operational KPIs related to safety, quality, delivery, service, cost, and productivity within assigned scope
  • Lead daily, weekly, and monthly performance reviews, using metrics and dashboards to assess results and drive corrective actions
  • Identify, prioritize, and lead continuous improvement initiatives aimed at improving labor efficiency, equipment utilization, throughput, routing efficiency, accuracy, and service reliability
  • Apply structured problem-solving and root cause analysis to eliminate recurring operational or service issues
  • Lead safety culture and performance for assigned areas; reinforce compliance with safety policies, procedures, and applicable regulations (e.g., OSHA, DOT)
  • Ensure quality standards are consistently met through audits, corrective actions, issue containment, and adherence to defined processes
  • Manage workforce planning, staffing levels, scheduling, labor deployment, and productivity targets to align resources with demand fluctuations
  • Monitor variable costs, labor spend, and operational expenses within assigned scope, taking corrective action when needed
  • Support budgeting, forecasting, and financial reviews by providing accurate operational inputs and cost visibility
  • Drive cost awareness and financial discipline across Supervisors, Team Leads, and frontline associates
  • Lead, coach, develop, and mentor Supervisors and front-line teams, including succession readiness
  • Set clear performance expectations, conduct coaching conversations, and reinforce accountability at all levels
  • Foster employee engagement, teamwork, and a performance-driven, continuous‑improvement culture
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New, Posted 1 day ago
DiversityJobs

Client Support Specialist

Enablecomp

Franklin, TN

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Telephone Screener (Remote)

Hire Standard Staffing

Nashville, TN

$120,000/yr
RemoteHealth Insurance

  • Must be a U.S. or Canadian citizen
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New, Posted 8 hours ago
ResumeLibrary

Director of Enterprise Applications

CFS

Nashville, TN

ZipRecruiter

Computer Technician Coordinator

TNBR Careers

Nashville, TN

New, Posted 1 day ago
ZipRecruiter

Workforce Program Specialist

Tennessee Hospital Association

Nashville, TN

New, Posted 1 day ago
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Data Labeling Specialist: Remote Contract

Workada

Nashville, TN

Remote
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Office - Assistant Property Manager

Morgan Properties

Nashville, TN

OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

  • $1,200 SIGN‑ON BONUS
  • Excellent Base Pay : $23.00 - $25.00
  • $100 New Lease Commissions
  • Property Staff Shared Renewal Commissions (paid monthly)
  • $300 Morgan Essentials (paid quarterly)
  • Employee Referral Program (Earn up to $750 per referral)
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  1. Nashville,TN Jobs
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  3. Workforce Software Manager Jobs

What companies are hiring Workforce Software Manager jobs in Nashville,TN?

  1. A.O. Smith
  2. 7 Brew Coffee
  3. Forward Air, Inc.
  4. Enablecomp
  5. Hire Standard Staffing
  6. CFS
  7. TNBR Careers
  8. Tennessee Hospital Association
  9. Workada
  10. Morgan Properties

What is the yearly salary range for Workforce Software Manager jobs in Nashville,TN?

The yearly salary range is $95000 - $120000.

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