Adecco is actively seeking a call center agent with previous experience in a similar environment regarding logistics or dispatch
Onsite role that would require residence in El Dorado, AR or within a commutable distance to El Dorado, AR
Analyze technical issues at locations on a timely basis to decrease repair time of technical issues and prevent sales decreases.
Answer calls from Sites and Vendors, analyze issues, instruct callers on solution or escalate to vendor or other department.
Contact with Vendors when self-maintenance and repair is impossible.
Determine when to send a technician out to site locations. There is a cost associated with these decisions and substantial savings by decreasing the use of third-party vendors.
Document and process tickets.
Interact with operations/store personnel to resolve issues at site level, escalate store issues to District Manager.
Timely resolution of problem escalation to positively impact customer service at the store level, employee relations and loss of sales if not handled properly.
Work with co-workers to address escalating problems for resolution, helping in areas of expertise.
Pay Details: $15.00 to $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.