Customer Service Specialist

Sherwin-Williams

Pittsfield, MA 01201

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
If internal to Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal

Printer Apprentice

Interprint

Pittsfield, MA 01201

Marshalls

Lenox, MA 01240

1 year retail and 6 months of leadership experience
Promotes an excellent customer experience
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Adheres to labor laws, policies, and procedures
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
Promotes credit and loyalty programs
Promotes safety awareness and maintains a safe environment
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Other duties as assigned