197 Express jobs in Jacksonville,FL

Minimum of 2 years of customer service experience, preferably in a call center, banking, financial services, or high-volume customer support environment
Strong computer literacy with proficiency in Microsoft Outlook, Word, and PowerPoint and the ability to navigate multiple applications while documenting client interactions
Excellent verbal and written communication skills, strong grammar, and the ability to communicate effectively with customers, peers, and management
Ability to work successfully in a fast-paced, high-call-volume environment while maintaining professionalism and delivering quality customer service
Proven conflict resolution and de-escalation skills with the ability to handle difficult customer situations respectfully and professionally
Ability to handle confidential information responsibly and maintain strict adherence to company policies and procedures
Positive attitude with a willingness to accept coaching and continuous performance feedback
Self-motivated, ambitious, dependable, and able to work effectively in a team-oriented environment
Must follow attendance guidelines, including proper call-out procedures and communication with supervisors and vendors
Punctuality is critical; employees are allotted 16 hours of occurrence time within the first 90 days
Cell phone usage is restricted and will be discussed by management during onboarding
Must be comfortable working in a virtual setting while onsite during training
Training duration ranges from 5-7 weeks
On-the-job training (OJT) provided by certified mentors and subject matter experts
Associates can expect to handle approximately 40-60 customer calls per day once fully trained

SmartExplore AI is experimental.

New, Posted 1 day ago

Apply Directly

Merchandising Associate

Home Goods

Jacksonville, FL 32225

$14-$14.50/hr

OnsiteFlexible ScheduleChildcare AssistanceEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Able to lift heavy objects with or without reasonable accommodation
Possesses excellent customer service skills
Able to work a flexible schedule to support business needs
Promotes credit and loyalty programs
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Participates in safety awareness and maintains a safe environment
Possesses strong communication and organizational skills with attention to detail
Capable of multi-tasking
Capable of lifting heavy objects with or without reasonable accommodation
Cross-trained to work in multiple areas of the store in order to support the needs of the business
Able to respond appropriately to changes in direction or unexpected situations
Works effectively with peers and supervisors
Retail customer experience preferred