2787 Mortgage Professional jobs in Jacksonville,FL

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Operations Team Lead - SPOC Mortgage Loss Mitigation

Adecco

Jacksonville, FL 32210

$30/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Associates or Bachelors degree preferred or High school diploma or equivalent with a minimum of 3 years' experience in a Lead role supporting collections, loss mitigation or mortgage servicing
5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections
Prior experience leading, coaching, mentoring, or acting as a senior resource within a collections or loss mitigation environment preferred
Advanced understanding of SPOC operations, loss mitigation workflows, and collections best practices
Strong knowledge of investor guidelines and programs, including FHA, VA, FNMA, and FHLMC
Working knowledge of state and federal Fair Debt Collection laws, U.S. Bankruptcy Code, and applicable regulatory requirements
Demonstrated ability to handle complex borrower interactions with professionalism, empathy, and strong negotiation skills
Proven leadership, coaching, and mentoring abilities with a collaborative and team-focused approach
Strong analytical skills with the ability to interpret complex account scenarios and make sound recommendations
Excellent verbal and written communication skills with strong active listening and problem-solving capabilities
Exceptional time management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and commitment to maintaining accurate, compliant documentation
Proficient in Microsoft Office applications and mortgage servicing systems
Ability to communicate effectively and build relationships with team members and stakeholders at all levels of the organization